Terms & conditions

Company info

THE BLACK TORNADO LTD
Westend 13
1661 Copenhagen W
Denmark
CVR/Vat no: DK44709759
E-mail: peter@copemusic.dk
Phone: +45 40967666

Welcome to our webshop

Below you will find our terms and conditions in ENGLISH. When shopping on our webshop you will be asked to accept our terms & conditions before you can place the final order and pay.

PRICING POLICY
All prices are shown in EURO.
All prices include the local TAX percent for countries in Europe (OSS-tax) depending on the shipping address and country. No tax will be addet orders outside Europe.
The price will be addet the actual freight price but if the order exceeds 65€ there will be free delivery. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT
We accept payment by Visadankort, Visa, Diners, Mastercard, Maestro, American Express and Paypal.
The amount for your order will not be charged until your order has been shipped unless other is stated.

ORDER CONFIRMATION
You will receive an order confirmation by e-mail shortly after placing your order.
On rare occasions an item can be out of stock. Then you will be informed by e-mail.

SHIPPING AND HANDLING
Your order will be dispatched within 1-3 working days from the time you place your order but there can be pre-order campaigns where the shipping date is stated.

SHIPPING IN DENMARK
Danish orders will be delivered within 3-5 days from the day you received your shipping confirmation.

SHIPPING INTERNATIONAL
International orders will be delivered within 1-10 days from the day you received your shipping confirmation.
Orders are not shipped on weekends and holidays.
Some delays can occur during busy periods and public holidays.
The Black Tornado ApS can not be held liable for any delays with the shipping company or local customs.

RETURN & EXCHANGE
We gladly accepts returns and offers you 14 days of return from the date on your receipt.
Please fill out the enclosed return form and enclose it in the shipment.
Send the package to:

The Black Tornado ApS
Dyrlevvej 16
4720 Præstø
Att: Return

Goods must be returned unused and in same condition as when received with tags attached.
Return of goods is at own expense.
Once we have received the goods and accepted the return, we will transfer the amount to your account.
We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

COMPLAINTS
Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

ITEM AVAILABILITY
Although we aim that the website is accurate in all respects, we can not guarantee that all available products
Our shop is in stock when your order is processed.
In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.

PRE-ORDERS
When placing a pre-order on our webshop, we will charge the amount for your order when we proceed your order. Orders will not be dispatched before full payment is received.
Your order will be dispatched as soon we receive the item from our supplier or the release of the product.
We aim to keep the expected delivery stated in the item description but delays on the production can occur.

GUARANTEE
All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.
This does not include defects caused by improper use, faulty maintenance or general wear.
In case of a complaint or a missing delivery, please contact webshop@risager.info including your order number, images of the claim and a description.

PRIVACY POLICY
All personal information is stored in connection with use of the website and webshop will be treated with utmost care. The information we store will not be sold or used for any purpose other than to make sure you get the best possible service and we do not make personal information available to third parties, unless it is necessary to complete the order.

For security reasons, no payment information is kept in our database. 

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